Store security agent

Aimed at :

  • Store security agents
  • Supervisors in contact with merchants

Goals :

  • Understand clients’ requirements
  • Detect and deal with theft
  • Add value by checking certain store procedures

Teaching method :

  • Aspects of theory
  • Design a security audit tool
  • Experience a real-life situation in store

Duration :

  • 1 day

Course overview :

  • 1- Understanding unknown shrinkage
    • a- Definition and discovery of all the sources of shrinkage
    • b- Focus on customer theft: detect and deal with theft by customers
    • c- Focus on internal theft: detect and report theft by employees

  • 2- Aggression management
    • a- Definition and explanation of aggression
    • b- Understand the process of aggression
    • c- Solutions at each stage of the process
      (from prevention to control)
    • d- Exercise (role play) to learn to manage aggression

  • 3- Offer to check certain procedures that generate unknown shrinkage
    • a- Design a simple security audit tool
    • b- Offer the tool to the client