Aimed at :

• Store security agents
• Supervisors in contact with merchants

Goals :

• Understand clients’ requirements
• Detect and deal with theft
• Add value by checking certain store procedures

Teaching method :

• Aspects of theory
• Design a security audit tool
• Experience a real-life situation in store

Duration :

• 1 day

Course overview :

• 1- Understanding unknown shrinkage
  • a- Definition and discovery of all the sources of shrinkage
  • b- Focus on customer theft: detect and deal with theft by customers
  • c- Focus on internal theft: detect and report theft by employees


• 2- Aggression management
  • a- Definition and explanation of aggression
  • b- Understand the process of aggression
  • c- Solutions at each stage of the process
    (from prevention to control)
  • d- Exercise (role play) to learn to manage aggression


• 3- Offer to check certain procedures that generate unknown shrinkage
  • a- Design a simple security audit tool
  • b- Offer the tool to the client