Unknown shrinkage : sales staff level

Aimed at :

  • Sales people, logistics staff, merchandisers

Goals:

  • Reduce unknown shrinkage using active customer service
  • Detect suspect behavior
  • Manage conflictual situations

Teaching method :

  • Aspects of theory
  • Experience a real-life situation in-store with a mystery thief

Duration :

  • 1/2 a day



Course overview :

  • 1- Losses originating externally
    • a- Theft from store shelves
      • 1- Description
      • 2- Prevention
      • 3- Recovery procedures
      • 4- Management of conflictual situations
    • b- Other external losses

  • 3- Losses originating internally
    • a- Prevention and the “fraud triangle”
    • b- Techniques
    • c- Fraud detection
    • d- Penal framework