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• Who are we?
  • The team
  • Contact
  • Press review
• consulting
  • Reduction of unknown shrinkage
  • Internal fraud
  • Technical advice
• auditing
  • Store audits
  • Mystery shoppers
  • 360° evaluation
  • Human security audits
• training
  • Unknown seringage, management
  • Unknown shrinkage, sales staff
  • Security
  • Integrity interview technique
  • Management aggression, conflicts
  • Security agents

Aggression and conflict management

Aimed at :

• Store managers
• Isolated sales staff

Goals :

• Understand conflict mechanisms
• Manage your stress in the face of aggression
• Defuse a conflictual situation

Teaching method :

• Aspects of theory
• Experience a real-life situation with personalized video feedback

Duration :

• 1 day

Course overview :

• 1- Stress management
  • a- Definition and explanation of stress
  • b- Self-assessment of stress levels
  • c- List possible sources of stress and identify your own sources
  • d- Stress management exercise (role play and real-life situation)


• 2- Aggression management
  • a- Definition and explanation of aggression
  • b- Understanding the process of aggression
  • c- Solutions at each stage of the process (from prevention to control)
  • d- Exercise (role play) to learn to manage aggression
  • e- Summary and conclusion